Consumer Packaged GoodsOmnichannel Customer Journey Analysis

Brand Exposure Through Customer Journey Analysis

Leading CPG Company|Large Enterprise
Optimized
Digital media buy
Mapped
Full shopper journey
Identified
Competitive message gaps
Improved
Conversion touchpoints

The Challenge

Needed to understand online and offline touchpoints, brand exposure, and how product messaging compared with competitors across the shopper journey.

customer journeybrand awarenessbrand exposureomnichannelmedia buymessagingcompetitors

The Solution

Journey Mapping + Omnichannel Behavioral Analytics + Message Optimization

  • OSG o360 platform
  • Online and offline behavior tracking
  • Touchpoint mapping
  • Competitor message comparison
  • Audience-based media optimization

The Results

Revealed where messaging wins or loses across the customer journey and how to improve paid media and conversion.

Optimized
Digital media buy
Mapped
Full shopper journey
Identified
Competitive message gaps
Improved
Conversion touchpoints

Functional Areas

Brand StrategyConsumer InsightsMedia Optimization

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Sound Familiar?

This Case Study May Be Relevant If You're Saying...

1

"We do not know which touchpoints matter"

2

"Our paid media is not converting"

3

"We need to understand the shopper journey vs competitors"

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