Consumer Packaged GoodsOmnichannel Customer Journey Analysis
Brand Exposure Through Customer Journey Analysis
Leading CPG Company|Large Enterprise
Optimized
Digital media buy
Mapped
Full shopper journey
Identified
Competitive message gaps
Improved
Conversion touchpoints
The Challenge
Needed to understand online and offline touchpoints, brand exposure, and how product messaging compared with competitors across the shopper journey.
customer journeybrand awarenessbrand exposureomnichannelmedia buymessagingcompetitors
The Solution
Journey Mapping + Omnichannel Behavioral Analytics + Message Optimization
- OSG o360 platform
- Online and offline behavior tracking
- Touchpoint mapping
- Competitor message comparison
- Audience-based media optimization
The Results
Revealed where messaging wins or loses across the customer journey and how to improve paid media and conversion.
Optimized
Digital media buy
Mapped
Full shopper journey
Identified
Competitive message gaps
Improved
Conversion touchpoints
Functional Areas
Brand StrategyConsumer InsightsMedia Optimization
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This Case Study May Be Relevant If You're Saying...
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"We do not know which touchpoints matter"
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"Our paid media is not converting"
3
"We need to understand the shopper journey vs competitors"
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