EnergyMeasurement Infrastructure for Customer Engagement

Contractor Engagement Measurement System

Global Specialist in Energy Management and Automation|Global Enterprise / B2B
10 weeks
Implementation timeline
Built
Alert and action system
Improved
Contractor engagement
Enabled
Purchase-triggering actions

The Challenge

Needed a measurement system to better engage electrical contractors, improve acquisition, and support a new contractor experience.

electrical contractorsmeasurement infrastructurecustomer journeyacquisitionengagementalertssales enablement

The Solution

Measurement System Design + Trigger-based Engagement Analytics

  • Current-system assessment
  • Choice-driver analysis
  • Account-level metrics
  • Alerts system
  • Recommended measures and strategies

The Results

Created a more prescriptive, trackable customer engagement approach with centralized alerts and action management.

10 weeks
Implementation timeline
Built
Alert and action system
Improved
Contractor engagement
Enabled
Purchase-triggering actions

Functional Areas

Customer JourneySales EnablementCX Measurement

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Sound Familiar?

This Case Study May Be Relevant If You're Saying...

1

"We need a measurement system, not just a survey"

2

"Sales teams need clearer customer alerts"

3

"We need better engagement with contractors or channel partners"

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