HospitalityMessaging Optimization
Messaging Optimization for Hotel Chain
Leading Hotel Chain|Large Consumer Brand
4
Message themes identified
Mapped
Generational preferences
Refreshed
Brand communications
Improved
Younger audience relevance
The Challenge
Needed to refresh brand communications, especially with younger audiences, while retaining current customers and tailoring messages by unmet needs.
hospitalityhotel chainmessagingcommunicationyounger audiencesgenerational segmentationbrand rejuvenation
The Solution
Message Bundle Testing + Generational Segmentation
- OSG o360 platform
- Structured and unstructured observations
- Demographic segmentation
- Message-bundle analysis
- Unmet-needs framing
The Results
Identified the message themes most likely to resonate by generation and informed a sharper communications strategy.
4
Message themes identified
Mapped
Generational preferences
Refreshed
Brand communications
Improved
Younger audience relevance
Functional Areas
Brand StrategyCommunicationsCustomer Experience
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1
"We need fresher brand messaging"
2
"Younger audiences are not responding"
3
"We need segment-specific communication themes"
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