HospitalityMessaging Optimization

Messaging Optimization for Hotel Chain

Leading Hotel Chain|Large Consumer Brand
4
Message themes identified
Mapped
Generational preferences
Refreshed
Brand communications
Improved
Younger audience relevance

The Challenge

Needed to refresh brand communications, especially with younger audiences, while retaining current customers and tailoring messages by unmet needs.

hospitalityhotel chainmessagingcommunicationyounger audiencesgenerational segmentationbrand rejuvenation

The Solution

Message Bundle Testing + Generational Segmentation

  • OSG o360 platform
  • Structured and unstructured observations
  • Demographic segmentation
  • Message-bundle analysis
  • Unmet-needs framing

The Results

Identified the message themes most likely to resonate by generation and informed a sharper communications strategy.

4
Message themes identified
Mapped
Generational preferences
Refreshed
Brand communications
Improved
Younger audience relevance

Functional Areas

Brand StrategyCommunicationsCustomer Experience

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This Case Study May Be Relevant If You're Saying...

1

"We need fresher brand messaging"

2

"Younger audiences are not responding"

3

"We need segment-specific communication themes"

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